Revolut's Split Bill
Making Revolut’s Split Bill feature easier to use—and easier to find.
Overview
Revolut is an app-based banking alternative. It is a UK-based app that lets you send, spend, save, and invest your money.
For this case study, we focus on Revolut's split bill feature, which allows users to split bills among themselves and settle payments within the app itself.
Role & Responsibilites
UI/UX Designer
User Research, Wireframing, Interaction Design, Visual Design, Prototyping
Client
Duration
Mar 2022
The Problem & Goal
The "Split Bill" feature in the Revolut app is underutilized, with many users either unaware of its existence or finding it less efficient than competitor apps. Current users often find it confusing to manage group splits, track payment history, and perform calculations without switching to other apps.
The goal of this project is to make splitting bills seamless by enabling in-app calculations, and increasing awareness of the "Split Bill" feature.
User Survey
I prepared a short questionnaire to conduct a survey among my friends and LinkedIn contacts to gather valuable insights for my UX case study. The survey includes a mix of open-ended questions and multiple-choice items, designed to capture a range of perspectives on the "Split Bill" feature in the Revolut app.
The goal is to understand the challenges users face, why they may or may not use the feature, and what improvements they’d like to see. By collecting feedback from real users, I hope to uncover patterns and insights that will guide the design changes needed to improve the feature.
Response
Affinity Diagram
After collecting responses from the survey, I documented each finding on individual post-it notes in FigJam. As I reviewed the notes, certain patterns and themes began to emerge, so I started grouping them into categories that made logical sense to me.
This affinity diagramming process helped me visually organize insights, making it easier to spot recurring issues, common pain points, and areas for potential improvement in the “Split Bill” feature.
Key Findings and Potential Actions
In our research, we identified several key problems users face when using the "Split Bill" feature in the Revolut app. These findings highlight specific pain points, reasons why users experience them, and potential improvement ideas based on user feedback. Here’s a summary:
1. Lack of Awareness
Problem: Many users are either unaware of the "Split Bill" feature or don't know how it works.
Action: Introduce an awareness campaign within the app, such as in app notifications, pop ups, or tutorials, that guide users through the feature when they first split a bill or make a group payment.
2. Preference for Competitor Apps
Problem: Users find it easier to split bills in apps like Splitwise, as those apps offer smoother, more intuitive group splitting experiences.
Action: Analyze key features from competitor apps and identify ways to incorporate or improve upon them within Revolut. Focus on simplicity and usability enhancements that make the "Split Bill" feature comparable to or better than dedicated expense splitting apps.
3. Need for InApp Calculations
Problem: Users want to handle bill calculations within Revolut to avoid switching between apps.
Action: Integrate a basic calculator or custom split feature directly into the “Split Bill” workflow, allowing users to do their calculations without leaving the app.
4. Desire for Bill Scanning Functionality
Problem: Users expressed a desire for the ability to scan physical bills to make splitting easier and quicker.
Action: Implement billscanning functionality that automatically extracts the amounts and items from a scanned receipt, making it easier to allocate amounts to each person.
6. Need for a Detailed History and Dashboard
Problem: Users want a clearer view of past group expenses and a way to review each split’s history or statistics.
Action: Create a dashboard or history view where users can easily see all past splits, payment statuses, and summaries. Adding a dashboard with basic statistics could also help users understand their spending habits in group contexts.
Quick Sketches
Before jumping into prototyping, I wanted a clear direction on what to build. So, I sketched a few rough ideas on paper—nothing polished or presentation-worthy, just for my own reference. For this project, we’ll address two main issues: Lack of Awareness and Need for In-App Calculations.
These quick sketches help me capture the flow and basic structure of the ideas before moving to digital prototypes.
Rapid Prototyping
I developed two interactive prototypes in Figma to address the main pain points: one for the Split Bill flow and another for an Onboarding flow that introduces users to this feature.
Split Bill Flow: This prototype includes a streamlined experience with an integrated calculator, making it easy for users to do quick in-app calculations without switching between apps. The goal is to make the process intuitive and convenient, so users feel more inclined to use the feature for spitting the expenses.
Onboarding Flow: To improve feature awareness, I created an onboarding flow that guides new users through the “Split Bill” functionality. This flow provides a brief introduction to the feature, showing users where to find it, how it works, and the benefits of using it.
These prototypes serve as an initial step toward validating these improvements. By addressing the Lack of Awareness and Need for In-App Calculations, the prototypes aim to enhance usability, increase feature adoption, and provide a smoother, more intuitive experience for users.
Learnings and Outcomes
Working on this project provided valuable insights into user needs and pain points with Revolut’s “Split Bill” feature. By focusing on "Lack of Awareness" and "Need for In-App Calculations", I learned the importance of prioritizing issues that impact usability and user engagement the most.
Through sketching, prototyping, and user feedback, I realized that even small design tweaks, like adding in-app guidance or a simple calculator, can make a significant difference in user experience. Additionally, seeing how users responded to the prototype highlighted the value of iterative testing to refine ideas based on real needs. This process reinforced the impact of user-centered design and gave me practical experience in balancing feature functionality with simplicity.
Overall, this project helped me deepen my skills in identifying key user issues, exploring targeted solutions, and validating those solutions through feedback. The outcomes not only address the immediate goals but also offer a foundation for further enhancements to the “Split Bill” feature.
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